Privacy Policy

Effective Date: July 27, 2025

Who We Are

Our website address is: https://sterlingcosmetics.co.ke

At https://sterlingcosmetics.co.ke, protecting the privacy of our visitors is one of our core priorities. This Privacy Policy outlines the types of personal information collected and recorded by Sterling Cosmetics Ltd and how we use it.

This policy applies only to our online activities and is valid for visitors to our website with regard to the information they share and/or collect on https://sterlingcosmetics.co.ke. It does not apply to information collected offline or via other channels.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information we request — and the reason we request it — will always be made clear at the point we ask you to provide it.

If you contact us directly, we may receive additional information such as your name, email address, phone number, and the contents of your message or attachments.

If you create an account, we may ask for:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Billing and shipping addresses

How We Use Your Information

  • Operate, maintain, and improve our website
  • Process transactions and fulfill orders
  • Respond to inquiries and offer customer support
  • Send administrative emails and updates
  • Monitor site usage and prevent fraud
  • Analyze trends and optimize user experience
  • Develop new products and services

Log Files

https://sterlingcosmetics.co.ke follows standard procedures for using log files. These log visitors when they access the site and may include:

  • IP addresses
  • Browser type and version
  • Internet Service Provider (ISP)
  • Date and time stamp
  • Referring/exit pages
  • Click counts (not linked to identifiable information)

This information is used to analyze trends, administer the site, and gather demographic data.

Advertising Partners

Some of our advertising partners may use cookies, JavaScript, or Web Beacons in their ads and links appearing on our site. These technologies may automatically collect your IP address when loading ads in your browser.

They are used to measure ad effectiveness and personalize content. Sterling Cosmetics Ltd does not control these third-party cookies.

Third-Party Privacy Policies

Our Privacy Policy does not apply to other websites or advertisers. Please consult the respective Privacy Policies of these third parties for more information and opt-out instructions.

You can disable cookies in your browser settings. For more details, visit your browser’s official website.

Your Data Rights

We respect your rights as a customer and visitor in Kenya, East Africa, and across Africa. You have full control over your personal data, and we commit to:

  • Giving you access to any data we store about you
  • Correcting any inaccurate information
  • Deleting your data upon request (where allowed by law)
  • Helping you understand how your data is used

If you have any concerns or want to exercise your rights, please contact our team. We’ll respond within a reasonable timeframe.

GDPR Data Protection Rights

Under the GDPR, every user is entitled to the following rights:

  • Access to their personal data
  • Rectification of inaccurate data
  • Erasure of their personal data (in certain conditions)
  • Restriction of processing
  • Objection to processing
  • Data portability

We respond to all such requests within one month. Please contact us to initiate a request.

Children’s Information

We do not knowingly collect personally identifiable information from children under 13. Parents and guardians are encouraged to monitor their children’s online activity.

If you believe your child has provided us with personal information, contact us immediately and we will take steps to remove it from our records.

Contact Us

Sterling Cosmetics Ltd
Email: support@sterlingcosmetics.co.ke
Phone: +254 712 345 678
Website: https://sterlingcosmetics.co.ke

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